Refund policy

All sales are final.

We do not accept returns, exchanges, or refunds. This includes change of mind, sizing, fit, and colour. Everything we make is produced in small runs, and we price accordingly.

Please read the description and look carefully at the photographs before you order. Our hats are one size with an adjustable closure. If you are unsure about anything at all, contact us before you buy and we will answer honestly.

If there is a problem with your order

Get in touch through the contact page on our website, or come and see us in person. Tell us your order number and what has gone wrong, and send a photograph if you have one.

We look at every case individually and will do what we reasonably can. We cannot promise a particular outcome, and contacting us does not create a right to a refund, replacement, or exchange.

Your statutory rights

Nothing in this policy affects any rights you have under applicable consumer protection law, including any implied warranties that cannot lawfully be excluded. Where such rights apply, they stand regardless of anything stated above.

Orders not yet shipped

Orders are packed by hand and usually leave us within one to two business days. If you need to cancel or change an order, contact us as quickly as possible and we will help if it has not yet gone out.

Parcels marked delivered but not received

Contact us within fourteen days of the delivery date shown by the carrier and we will open a claim on your behalf.

Contact

Use the contact page on our website. We answer within one business day.