Duke Kahanamoku
Frequently Asked Questions
Everything you need to know. Can't find your answer? Reach us through the contact page
Orders & Shipping
Shipping & Orders
How much is shipping?
Shipping is calculated at checkout by weight and destination, so you see the exact cost before you pay. Orders usually leave us within 1-2 business days, with standard US delivery of 5-7 business days from dispatch.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination. Delivery times vary by location, typically 10-21 business days. Please note that customs duties and taxes may apply and are the buyer's responsibility.
How do I track my order?
Orders are packed and posted by hand from Hawaiʻi. Once yours is on its way you will get an email with tracking details. If you have not heard from us within three business days of ordering, get in touch through the contact page.
Returns & Exchanges
Returns & Exchanges
What is your return policy?
All sales are final. We do not offer returns, exchanges, or refunds for change of mind, sizing, or colour. If an item arrives damaged or incorrect, contact us within 14 days with your order number and a photo and we will put it right. You are also welcome to visit us in person.
Can I exchange for a different size?
No. All sales are final and we do not offer exchanges. Our hats are one size with an adjustable closure. If you are unsure whether something will suit you, ask us through the contact page before you order and we will help.
Are discounted items returnable?
No. All sales are final, whether an item was bought at full price or with a discount.
Products & Sizing
Products & Sizing
How do your products fit?
Our hats are one size with an adjustable closure, which suits most adults. Because all sales are final, please ask us through the contact page if you are unsure about fit before you order.
What materials do you use?
Each piece is made in a small run and built for salt, sun and wind. Where we have confirmed fabric details they are listed on the product itself. If you need to know something specific before ordering, ask us and we will find out.
How should I care for my items?
Follow the care label on the item. As a general rule, wash cool and air dry rather than tumble drying, and hand wash hats so they keep their shape.
Partner Products
Surf Boards & Art Prints
Do you sell surf boards and art prints?
Not at the moment. We are working on it, and we will say so here when those collections open.
What else is coming?
Shirts, boards and prints are in progress. Sign up to the list and we will let you know when they land.
Still have questions?
We'd love to hear from you. Reach out and we'll get back to you with aloha.